Frequently Asked Questions
Everything you need to know about our jewelry and services.
What materials do you use in your jewelry?
Our pieces are crafted from high-quality materials including 18k gold, sterling silver, and Italian leathers. All our precious metals are ethically sourced and meet the highest industry standards for purity and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by location but generally range from 7-14 business days. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day return window for all unworn jewelry in its original packaging. Please note that personalized or engraved items are final sale and cannot be returned or exchanged.
Do you offer a warranty on your products?
Yes, Miansai provides a one-year warranty against any manufacturing defects. This does not cover normal wear and tear, neglect, or lost items.
How should I care for my Miansai jewelry?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and salt water. Clean your pieces with a soft, lint-free cloth and store them in a dry place when not in use.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.